Expert Support to our customers everywhere - from anywhere
Achieve greater uptime and lower cost of maintenance for your manufacturing line. Proximity Support from BOS can securely connect our experts to your machines in real-time for fast and effective service. Ensure the competitiveness of your manufacturing by equipping it with leading-edge technology.
Proximity Support System
Proximity Support provides timely support to you from BOS' subject matter experts for reduced downtime and costs. The system enables real-time connectivity to all aspects of your machines including the PLC, robots, weld systems, AGVs or vision systems.
SYSTEM FEATURES:
- IoT PC with Industrial-grade OS
- DVR Hub for Local Storage of Footage
- Four (4) CCTV Cameras
- Supporting Software and Networking Hardware
- VNC Viewer for HMI Visibility and Access
DATA SECURITY SPECS:
- Enterprise-grade Endpoint Detection and Response (EDR) security for comprehensive protection against evolving threats
- 2-Factor Authentication (2FA) for BOS' personnel
- Remote Monitoring and Management (RMM) for proactive monitoring and support
- Principle of Least Privilege (PoLP) methodology
- Patch management: keeps your system up-to-date and fortified against vulnerabilities
- Vigilant software oversight prevents unauthorized or rogue software installations, bolstering system stability
- DVR Hub keeps footage isolated from the Web
Benefits
Provides real-time support and avoids unnecessary site visits
Enables connectivity to equipment PLC, robots, vision systems, and field I/O
Reduces downtime and support costs while maximizing machine health
Improves first-time fix efficiency
Records support sessions for training and development
Enables real-time data analysis, predictive maintenance, and improved operational efficiency
Compatible with both BOS and non-BOS equipment
Lineside system designed to support the machine
Options
16 Proximity Support systems installed across North America...so far!
Click below to find out the locations of the systems in Canada, USA, and Mexico
GET PROXIMITY SUPPORT INTEGRATED TO YOUR EQUIPMENT
Supporting you everywhere - from anywhere