Proximity Support Logo
Home » Industrial Automation » Service & Support » Proximity Support

Expert Support to our customers everywhere - from anywhere

Achieve greater uptime and lower cost of maintenance for your manufacturing line. Proximity Support from BOS can securely connect our experts to your machines in real-time for fast and effective service. Ensure the competitiveness of your manufacturing by equipping it with leading-edge technology.

Real CCTV footage from BOS' Proximity Support system in action
Image captured from existing BOS Proximity Support system

Proximity Support System

Proximity Support provides timely support to you from BOS' subject matter experts for reduced downtime and costs. The system enables real-time connectivity to all aspects of your machines including the PLC, robots, weld systems, AGVs or vision systems.


  • IoT PC with Industrial-grade OS
  • DVR Hub for Local Storage of Footage
  • Four (4) CCTV Cameras
  • Supporting Software and Networking Hardware
  • VNC Viewer for HMI Visibility and Access


  • Enterprise-grade Endpoint Detection and Response (EDR) security for comprehensive protection against evolving threats
  • 2-Factor Authentication (2FA) for BOS' personnel
  • Remote Monitoring and Management (RMM) for proactive monitoring and support
  • Principle of Least Privilege (PoLP) methodology
  • Patch management: keeps your system up-to-date and fortified against vulnerabilities
  • Vigilant software oversight prevents unauthorized or rogue software installations, bolstering system stability
  • DVR Hub keeps footage isolated from the Web
Red banner with the words "Simple", "Efficient", "Reliable" and "Secure" written on it


Provides real-time support and avoids unnecessary site visits

Enables connectivity to equipment PLC, robots, vision systems, and field I/O

Reduces downtime and support costs while maximizing machine health

Improves first-time fix efficiency

Records support sessions for training and development

Enables real-time data analysis, predictive maintenance, and improved operational efficiency

Compatible with both BOS and non-BOS equipment

Lineside system designed to support the machine


4 screen devices displaying machine data dashboards
Seamless integration with BOS' Industrial Machine Data solutions
generic CCTV camera
CCTV Cameras can be added or removed
North American map displaying locations where BOS' Proximity Support systems have been installed

16 Proximity Support systems installed across North America...so far!

Click below to find out the locations of the systems in Canada, USA, and Mexico


Supporting you everywhere - from anywhere

Scroll to Top