Support to our customers anywhere - from anywhere
Proximity Support from BOS provides immediate support for our customers to reduce downtime and costs. The system enables real-time connectivity to all aspects of our machines, including the PLC, robots, or vision systems. Communication can be further enhanced with the option of augmented reality-powered support.
SPECS:
- Supports up to 16 Cameras (IP67, PoE, 4MP) within 100m/328ft r
- Security: AES (256-bit) Encryption
- Communication: Ethernet/IP
- Panel Input Power: 110V
Benefits
Provides fast, real-time support and avoids unnecessary site visits
Enables connectivity to equipment PLC, robots, vision systems, and field I/O
Reduces downtime and support costs while maximizing machine health
Improves first-time fix efficiency
Records support sessions for training and development
Portable/expandable using mobile devices
System can be added to an existing machine
Easy installation
INCLUDES:
- Panel with Integrated Monitor, PC, Keyboard and Mouse
- Noise Cancelling USB Headset with Microphone
- Four (4) CCTV Cameras with NVR
- Supporting Software and Networking Hardware
- Physical Internet Disconnect for Customer Security
OPTIONS:
Additional Service & Support Alternatives
BOS offers 3 alternatives for additional service and support that you can choose according to the level of precautionary maintenance you wish to have from BOS.
This is the most comprehensive supplemental maintenance contract that facilitates constant administration, check-ups, and tune-ups. Your business can benefit from:
- Proactive Lifecycle Support to Maximize ROI
- Preventing Downtime and Costly Repairs
- Scheduled Health Checks
- Replacement of Worn Parts and Consumables
Another way to ensure prompt and priority deployment of support resources in advance is signing a “draw-down” contract that creates an account which is only invoiced against with mutual agreement on non-warranty items. With a Support Draw-down Contract, your business will count on:
- Pre-funded Account at Lower Cost
- Priority Deployment of Support Personnel
- Preferred Customer Rates
Even if you don’t think a pre-signed contract is the best solution for your business, BOS still offers all support services available in case you experience an emergency. Your business can always count on BOS for:
- Programming (PLC, Robot, Vision)
- Mechanical (Millwright, Tool Maker)
- Electrical (Panels, Field Service)
- Engineering Support