Support to our customers anywhere - from anywhere.
Proximity Support from BOS provides immediate support for our customers to reduce downtime and costs. The system enables real-time connectivity to all aspects of our machines, including the PLC, robots, or vision systems. Communication can be further enhanced with the option of augmented reality-powered support.
SPECS:
- Supports up to 16 Cameras within 100m/328ft radius
- Security: AES (256-bit) Encryption
- Communication: Ethernet/IP
- Input Power: 110V
Benefits
Provides fast, real-time support and avoids unnecessary site visits
Enables connectivity to equipment PLC, robots, vision systems, and field I/O
Reduces downtime and support costs while maximizing machine health
Improves first-time fix efficiency
Record support sessions for training and development
Portable/expandable using mobile devices
INCLUDES:
- PC with Monitor, Keyboard, and Mouse
- Noise Cancelling USB Headset with Microphone
- Four (4) CCTV Cameras
- Supporting Software and Networking Hardware
- Physical Internet Disconnect for Customer Security
Augmented reality-powered support directly on your device by scanning a QR Code
OPTIONS:
Additional CCTV Cameras
Wireless and/or Augmented Reality Headset
Additional Service & Support Alternatives
Preventative Maintenance Contracts
- Proactive Lifecycle Support to Maximize ROI
- Prevent Downtime and Costly Repairs
- Scheduled Health Checks
- Replacement of Worn Parts and Consumables
Support Draw-down Contract
- Pre-funded Account at Lower Cost
- Priority Deployment of Support Personnel
- Preferred Customer Rates
Emergency Service
- Programming (PLC, Robot, Vision)
- Mechanical (Millwright, Tool Maker)
- Electrical (Panels, Field Service)
- Engineering Support
Engineering/Development
Programming Support
Spare/Repair Tooling & Parts
Warranty Support