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Support to our customers anywhere - from anywhere

3D model of the Proximity Support Panel

Proximity Support from BOS provides immediate support for our customers to reduce downtime and costs. The system enables real-time connectivity to all aspects of our machines, including the PLC, robots, or vision systems. Communication can be further enhanced with the option of augmented reality-powered support.

SPECS:

  • Supports up to 16 Cameras (IP67, PoE, 4MP) within 100m/328ft r
  • Security: AES (256-bit) Encryption
  • Communication: Ethernet/IP
  • Panel Input Power: 110V
Red banner with the words "Simple", "Efficient", "Reliable" and "Secure" written on it
BOS employee at his desk providing remote support to a customer who holds his phone to show a specific part an electric panel

Benefits

Provides fast, real-time support and avoids unnecessary site visits

Enables connectivity to equipment PLC, robots, vision systems, and field I/O

Reduces downtime and support costs while maximizing machine health

Improves first-time fix efficiency

Records support sessions for training and development

Portable/expandable using mobile devices

System can be added to an existing machine

Easy installation

INCLUDES:

  • Panel with Integrated Monitor, PC, Keyboard and Mouse
  • Noise Cancelling USB Headset with Microphone
  • Four (4) CCTV Cameras with NVR
  • Supporting Software and Networking Hardware
  • Physical Internet Disconnect for Customer Security
Augmented reality feature illustrated by a human hand holding a smartphone while using its camera to capture a specific part of a machine
Augmented reality-powered support directly on your device by scanning a QR Code

OPTIONS:

4G LTE Modem with MIMO Antenna
4G LTE Modem with MIMO Antenna
CCTV Camera
Additional CCTV Cameras
Virtual Reality Headset
Wireless and/or Augmented Reality Headset

Additional Service & Support Alternatives

BOS offers 3 alternatives for additional service and support that you can choose according to the level of precautionary maintenance you wish to have from BOS.

Service-and-support-graphic

This is the most comprehensive supplemental maintenance contract that facilitates constant administration, check-ups, and tune-ups. Your business can benefit from:

  • Proactive Lifecycle Support to Maximize ROI
  • Preventing Downtime and Costly Repairs
  • Scheduled Health Checks
  • Replacement of Worn Parts and Consumables

Another way to ensure prompt and priority deployment of support resources in advance is signing a “draw-down” contract that creates an account which is only invoiced against with mutual agreement on non-warranty items. With a Support Draw-down Contract, your business will count on:

  • Pre-funded Account at Lower Cost
  • Priority Deployment of Support Personnel
  • Preferred Customer Rates

Even if you don’t think a pre-signed contract is the best solution for your business, BOS still offers all support services available in case you experience an emergency. Your business can always count on BOS for:

  • Programming (PLC, Robot, Vision)
  • Mechanical (Millwright, Tool Maker)
  • Electrical (Panels, Field Service)
  • Engineering Support

BOS SERVICE & SUPPORT

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